Linepersons are employed by Fixed Base Operators (FBOs) and handle a variety of duties. The lineperson meets the arriving aircraft, guides it to and secures it in the appropriate parking area, fuels and services the plane, inspects the craft for low tire pressure or fluid leaks, and generally serves as the FBO greeter. The lineperson at an FBO has a lot more customer contact than at a large airline, since at a smaller facility the pilots and passengers expect more personal service. Many times linepersons will also coordinate rental cars, catering, and other services for pilots and passengers.
A fixed base operator (FBO) is a retail firm that sells general aviation products or services at an airport. The FBO may employ one or two people, or it may have as many as one hundred workers. One or more of the following services are offered: aircraft fueling; airframe, engine, and/or instrument repairs; avionics sales and service; aircraft modifications; flight training; ground school; aircraft rentals and sales; weather reporting, and air taxi service and charter flights.
A lineperson position is the typical way to enter the FBO market as well as into the aviation industry in general. Most linepersons are just starting their aviation careers.
Because customer service is heavily emphasized at FBOs, even disgruntled customers must be dealt with in a friendly manner. A work shift can require many hours of standing on your feet.
The ability to pay attention to detail is important, as is an outgoing personality and friendly manner. People skills are a must since dealing with customers is second only to taking care of aircraft.
Experience is not required, although a few years of solid work history is a definite advantage. A high school diploma or equivalent is often required. If vehicles are driven, a valid driver’s license and clean driving record is necessary.
The FBO will provide any necessary training.
Salary and Benefits
$7-$15 per hour