Airport guides or airport ambassadors may be full or part-time workers who provide assistance and information to airport passengers. They may provide ground transportation or curbside assistance. Ambassadors often explain to passengers what services are available to them at the airport. They may also be responsible for alerting maintenance employees about malfunctioning restrooms, elevators, or other equipment. At airports owned by a government agency, you will have to apply for these jobs through that agency. Their employment offices are often located away from the airport. The application process may include taking a civil service exam. Other airports may be privately or commercially owned. They will either hire employees themselves or use a management contractor to handling their hiring.
Working in the airline industry is exciting, and many enjoy working with the public, especially in a role where they have the opportunity to help others. Working as an airport ambassador offers the opportunity to meet many people from all over the world.
The work may require long hours on your feet. Some shifts require working nights, weekends, or holidays. Airport guides must wear uniforms. Occasionally, you will have to deal with frustrated or angry passengers.
Job candidates should have excellent communication skills, and the ability to speak a second language is helpful. Three or more years of customer service experience is preferred as is travel experience.
A high school diploma or equivalent is usually required. Some airports may have a minimum age requirement of 18 or older.
Some training is provided by the airport.
Salary and Benefits
At some airports, the job of airport guide or ambassador may be a volunteer position, but in other airports the starting pay is usually about $14.00 per hour.
Depending on the employer, benefits may include health and life insurance, and paid vacation time.